Customer Contact Solutions
Advisory K Contact Centre Solutions is a provider of outsourced solutions for consumer service support through a multi-channel contact centre based in Harare, Zimbabwe.
TARGET MARKET PROFILING
MULTI-LINGUAL AGENTS TEAM
We are in the business of building better businesses and our contact centre solutions allow us to collect consumer observations, opinions, expectations, and derive sentiments on pertinent national issues. As the premier analytics service provider, we have invested in innovative ways to gather data, analyze it and convert it to decision data informing on policy development and business strategy. Our call centre is manned by multi-lingual agents trained in administering questionnaire assessments over telephonic interviews in an objective setting that promotes the collection of high quality data. We have capacity to handle over 15,000 calls monthly and having reached over 100,000 clients.
- Customer Satisfaction Surveys
- Marketing Campaigns
- Telesales & Telemarketing
- Market Research
- Awareness Campaigns
- Customer Service Improvement Strategies
- Customer Support
- Trouble Shooting
- Whistle Blowing & Anonymous Tip-Offs
- Query Resolution